Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
John C., Staunton, Virginia“Penny does a great job and genuinely cares about her customers”
- SDAnonymous, Waynesboro, VACustomer since Jan 2017
“Always super friendly and willing to go the extra mile to make sure we are getting the best coverage at the best price. ”
- EDEmilee D., Staunton, Virginia
“Set down and explained everything very well! Saved us money every month and we have better coverage now!”
- PLPreston L., Staunton, Virginia
“Great service, Penny was fantastic to deal with. Saved us hundreds!”
- SFMount Sidney, VACustomer since Jun 2020
“Personal service is what makes Staley Insurance so valuable to me. Worried your insurance payment won’t reach the carrier in time? Walk into the office and Staley will take and process the payment on the spot for you. Have a change in your insurance needs or just a question? Pose it, and Staley will give you multiple options and all the decision factors you need to make the best decision. Have multiple different insurance needs and don’t want to shop separately for each policy. Staley can match the best carrier for each need because they are an independent agency with various providers for life, auto, home, umbrella, liability, rental, farm, etc. Want to be able to sit down face-to-face with a human being who actually wants to help you? Staley will give you all the face time you need whenever you need it. No call centers with automated menus and difficult-to-understand reps from foreign countries who have zero vested interest in your needs. In today’s world, the Staley model is rare, but that just makes it even more valuable in my opinion. ”
- JMAnonymous, Staunton, VACustomer since Jun 1999
“I have been with Staley insurance for over 20 years now & they feel like family. I trust them as I know they have my best interest in mind. I refer my friends all the time! ”
- MCWaynesboro, VACustomer since May 2023
“It is important for us to be able to get in touch with our local agent and so far Staley has met that need. While fortunately we haven’t had any issues we have had questions which you have been able to answer.”
- RSAnonymous, Staunton, VACustomer since Jul 2022
“I have 3 vehicles insured, a truck and van commercially insured, business insurance, workman’s comp, and three home owners policies with Staley’s. I love the fact that they’re local and I can always call Fred Shanner for quick answers to my insurance questions. If Fred doesn’t answer, he always calls me back within a few hours and most of the time within the hour. As a professional business owner, I greatly appreciate the service I get from Fred and Staley Insurance Company. On a side note, I was with Allstate for 28 years and Geico for 6 years before switching to Erie with Staley’s Insurance. Fred and Staley’s saved me over $1300 per year. Thanks guys for your excellent service and commitment to your customers!!! Blessings ✝️”
Jasmine F., Staunton, Virginia“Penny was Amazing!!!! Got us a way better deal!”
- JDChurchville, VACustomer since Jan 2013
“Courteous, professional, and responsive.”
- DSStaunton, VACustomer since May 2022
“The process of securing a quote, including exploring various coverage options and costs was easy. Chris is exceptionally helpful and ready to listen to any and all ideas or concerns. Managing the account is also easy. Chris and his team check in often enough to know they are paying attention, but not so often so as to be intrusive.”
- RRAnonymous, Waynesboro, VACustomer since May 2001
“Whatever I’ve needed for insurance, Staley has found a way to provide it. Whether it’s a better rate or additional coverage, they have mever failed me.”
- JSJosh S., Staunton, Virginia
“Penny Knapp gave me an excellent policy and was very timely in getting this done.”
- VCVanessa C., Staunton, Virginia
“Penny Knapp is the most wonderful understanding ins agent !! She has been so helpful in buying homeowners ins and made it so easy and stress free!! Please go see Penny Knapp for homeowners ins and car ins she is the best around!!”
- ABStaunton, VACustomer since Oct 2015
“A great environment to be around and they’re always so willing to help out and make sure you get the best insurance coverage for what you can afford!”