Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- JBI have never had a problem at Staley Insurance,they are great, really helpful...John B., Staunton, Virginia
“I have never had a problem at Staley Insurance,they are great, really helpful folks.”
Highly recommend Staley Insurance. They are very helpful. You get personal...Frankie H., Staunton, Virginia“Highly recommend Staley Insurance.
They are very helpful.
You get personal attention for all your insurance needs .
My wife and I have all our insurance here”- RLAwesome agency and Penni was so helpful and nice! Defiantly recommend !Robin L., Staunton, Virginia
Penny is absolutely great she goes above and beyond for her customer. I have...April G., Staunton, Virginia“Penny is absolutely great she goes above and beyond for her customer. I have been dealing with her almost a decade. And she always finds me the cheapest rate in insurance. And she always smiling her customer service is awesome. It’s like she is part of my family. I recommend Staley insurance for your insurance needs.”
- MWYou did research to see if we were in the best product and found that we...Michelle W., Staunton, Virginia
“You did research to see if we were in the best product and found that we weren’t. Changing to a different company provided us more coverage and saved us a lot of money.”
- JDFred Shaner is the man with the plan! Always quick to respond, extremely...James D., Staunton, Virginia
“Fred Shaner is the man with the plan! Always quick to respond, extremely informative, and a great source of information as my fiancée and I updated registration on our vehicles, rented our first property together, and bought our first home! Fred was there through it all, guiding us through renters, auto, home, life insurance, and as always, delivering for the best price.
We couldn’t be happier!”
- BBWorked hard to find the best deal for the customer. Knowledgeable and friendly ...Boyd B., Staunton, Virginia
“Worked hard to find the best deal for the customer. Knowledgeable and friendly representatives. Very comfortable environment to conduct business”
We have been very pleased with the service at StaleyBettie B., Staunton, Virginia“We have been very pleased with the service at Staley. Penny Knapp and the other agents have always helped us with any changes to auto, camper, home insurance that we have needed over the years. We highly recommend them to friends and family!”
I highly recommend Staley Insurance Agency, Inc.Christina L., Staunton, Virginia“Fred Shaner, from Staley Insurance Agency, is a pleasure to work with… I highly recommend Staley Insurance Agency, Inc.”
I've never had a problems with putting in a claim, and they got right on it.Anonymous, Staunton , Virginia“I’ve been with this insurance agency for about 15 years, and there very professional and courteous. I’ve never had a problems with putting in a claim, and they got right on it.”
- TZTina Z., Staunton, Virginia
“Penny Knapp saved me money on a new vehicle. Have been using them for insurance for several years. Great customer service!”
- BSWest Augusta, VACustomer since May 2024
“Staley was extremely helpful in getting us the homeowners and auto policies we needed. We were paying way to much at other carriers”
- GLAnonymous, Staunton, VACustomer since Jan 2015
“The folks at Staley insurance always look out for the best interests of our company that often results in cost savings to our bottom line.”
- DHStaunton, VACustomer since Oct 2001
“We broke the rear glass out of our Gladiator
I called Staley and they quickly coordinated with Safe Light and 2 days later we had a new window!
We were amazed at how quickly and seamlessly the whole process went!” 
Samya L., Staunton, Virginia“Fred shaner helped me and was extensively knowledgeable and helpful I recommend him to anyone looking to get insurance”