Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • AB

    “Derek was so helpful with explaining my new policy to me and he made switching to Erie completely stress-free. I really appreciate all of the help. Thank you! ”

  • PP

    “Staley Insurance and entire staff is always ready to help and visit us immediately to take care of our concerns.”

  • GL

    “The team at Staley Insurance has for many years provided us with top notch customer service for our commercial lines business coverage. Chris always provides expert, timely and accurate advise when needed and his staff always delivers responsive communication when called upon. ”

  • JM

    “Fred Shaner was our Erie representative, my wife and I are very happy with the service he provided. Unfortunately, we did not receive the same support from another Erie representative. We were lucky we found Fred. Fred found the best policy for us and his willingness to meet after hours saved us in buying our house. I will continue to recommend Fred to family and friends because I know he’ll provide the same support to them as he did with us. I also appreciate the follow-up email which is another example of exceptional service.

  • BW

    “It is always so easy for me to call or email Fred Shaner and make any adjustments or additions to our insurance policy. He is prompt in his responses and will call with more detailed matters same day. ”

  • WD

    “Provided me with insurance that was lower then anyone else and still with great coverage”

  • RC

    “Always fast and friendly service ”

  • JT

    “Very professional and accurate. Pricing was in our budget.”

  • “Big shout out to Penny Knapp. A couple years ago I walked in knowing absolutely nothing about insurance and she was very patient and helpful. Now, years later, I brought my rambunctious munchkin along and she showed the same patience and helpfulness. Definitely recommend. Thank you so much.

  • MS

    “Great respectful hometown people!”

  • HT

    “Derek is awesome and his above and beyond. ”

  • KH

    “Penny Knapp has been our agent for years. She is always on top of what will be the best products for us in Home, Auto and Motorcycle insurance ”

  • BT

    “Great service. Great people.”

  • MC

    “Great customer service!!”

  • DS

    “Penny and Mark have always been helpful and pleasant to talk with ”