Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- DHAnonymous, Waynesboro, VACustomer since Nov 2016
“Excellent customer service ! ”
- DCAnonymous, Waynesboro, VACustomer since Feb 2018
“Agent listened well, and a) communicated back well as to meeting our insurance needs, and b) did exactly what we asked him to do.
Communications, communications, communications.
Don Clark” - PSAnonymous, Staunton, VACustomer since Feb 2018
“Agent availability & response time(Fred Shaner) has been great as well as excellent research and review time of insurance documents and any other pertinent information.. Fred has definitely established a relationship with his customers and in doing so, been able to figure out our insurance needs with the least amount of cost.
Thank you Staley Insurance for your great service
Pat St.Clair-Wertman” - MSMaria S., Staunton, Virginia
“Fred was professional and friendly. Very quick to respond to questions and very helpful. I would recommend Staley insurance to anyone looking for a quick process without any wasted time. The other insurance company made me go to their office and answer tons of questions, then told me a month later that I only had coverage for a week and they would cancel. Staley came as a recommendation from a friend. The process was quick and we knew we were approved since Fred came to look at the house, meeting me at home.”
- KEVirginia Beach, VACustomer since Jul 2018
“Great communication in a timely manner. Knowledgeable and friendly ”
- BBWaynesboro, VACustomer since Jul 2018
“I was very pleased with the support and friendliness of the folks at Staley Insurance.”
- MSAnonymous, Steeles Tavern, VACustomer since Jul 2018
“Fred was professional and friendly. Very quick to respond to questions and very helpful. I would recommend Staley insurance to anyone looking for a quick process without any wasted time. The other insurance company made me go to their office and answer tons of questions, then told me a month later that I only had coverage for a week and they would cancel. Staley came as a recommendation from a friend. The process was quick and we knew we were approved since Fred came to look at the house, meeting me at home. ”
- MCAnonymous, Craigsville, VACustomer since Jan 2018
“Very easy to work with!”
- KLAnonymous, Waynesboro, VACustomer since Jun 2001
“Quick response from agent when I have a question or need help. ”
- KRAnonymous, Waynesboro, VACustomer since Nov 2003
“I can always call and speak to someone instead of going through a lot of automated options or having to leave a message. ”
- EMAugusta, VACustomer since Jul 2018
“Customer service is a lost art but not at this agency. I was very happy with my experience and my new insurance policy.”
- SLStaunton, VACustomer since Jul 2018
“Friendly and great rates and policy.”
- CKAnonymous, Augusta, VACustomer since Jul 2018
“I was impressed with the service.”
- JCAnonymous, Harrisonburg, VACustomer since Jul 2018
“Customer service was great ”
- MBMella B., Staunton, Virginia
“Fred Shaner is one of the best Insurance agents that I came across when it comes to customer service. He is always available to answer any questions you may have and guide you to make the best decision that is suited for your needs. Thanks, Fred! -M.B.”