Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- CSAnonymous, Waynesboro, VACustomer since Oct 2018
“Always great service. I would definitely recommend Staley to anyone.”
- PLWaynesboro, VACustomer since Dec 2010
“As a customer of Erie Insurance for nearly 20 years, I was surprised when we had issues getting a roofing claim resolved. For nearly 9 months and multiple attempts reaching out to our claim specialist, I could not get any results (we had reimbursements due as we had paid in full for our new roof). Eventually, I reached out to my agent at Staley to see if he could assist. It took a bit of effort on his part, but Fred Shaner was able to get me in contact with my claim agent’s manager and within the day the claim was paid. What a welcome relief. Thank you Fred for all your assistance!”
- GEAnonymous, Staunton, VACustomer since May 2017
“Very respectful and takes the time to help anyway possible. Very friendly staff.”
- CTAnonymous, Grottoes, VACustomer since Mar 2011
“Great service and saved me so much money. ”
- JOAnonymous, Henrico, VACustomer since Jun 2015
“Great customer service and support. Quality insurance.”
- LSStaunton, VACustomer since Jun 2023
“I felt like I was able to ask questions and I wasn’t pressured, which led to informed choices that make the most sense for me. I feel more confident going forward that if I have questions or changes are recommended, I’ll either be educated or able to ask about the process and feel assured that I’m making sensible decisions. ”
- NMAnonymous, Waynesboro, VACustomer since Jun 2023
“I appreciate all the work Penny did to find me another Home Owners Insurance Co, With this company she saved me $300 a year and it covered a lot more things that my old company didn’t cover.”
- DFAnonymous, Fishersville, VACustomer since Jun 2023
“Everything … from the moment I spoke with Penny on the phone! Her professionalism and knowledge was outstanding … she asked all the right questions and gave a complete and honest assessment of my insurance needs.”
- LJAnonymous, Stuarts Draft, VACustomer since May 2023
“Penny made sure I knew all the details regarding our policy and made sure all questions were answered without hesitation. ”
- ARAnonymous, Staunton, VACustomer since Jun 2023
“They are always willing to go above and beyond for what’s best for their customers. They listen to what you need. They come up with a plan that works best for the type of insurance and coverage you need and for the budget you want to stay in.”
- DCAnonymous, Staunton, VACustomer since Dec 2021
“Fred was willing to take his time to secure the best coverage with the best price. I appreciate his extra effort!”
- CBHead Waters, VACustomer since Sep 2019
“We just know that you’ll be there when we need you!!
Keep smiling!! Happy Happy!!!!!” - MIOrange, VACustomer since May 2023
“Made car insurance easy and found the best rate possible. Thanks.”
- CFVerona, VACustomer since Dec 2017
“Provided good information pertinent to our needs and was extremely helpful! I’m always impressed with the strong values and service that’s given! ”
- JSVerona, VACustomer since Apr 2019
“Always pleasant and helpful.”